Customer Service Training (TTQS Model) in Hospitality
TTQS Model
This training using the “Together Towards Quality Service Model,” is vital to all customer service professionals that are not only about on how to deliver quality service, but is equally important, is about empowering the roles of these professionals like yourself, by learning the main 4 Elements of the TTQS Model, namely;
SUCCESSFUL TRAINING PROVIDED TO
- HOSTS
- QUALITY-SERVICE
- PRODUCTS, all are focusing on GUESTS / CUSTOMERS.
Training Understanding Form
Enhancing these four elements that based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economic experience. You will be learning how to relate to ancient and modern Hospitality in delivering quality service. Then, you will be introducing to current quality methodologies in providing quality service. Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business, and transformation to the moment of truth for both hosts and the guests.
Benefit for Organization and Delegates
- Gain more relevant experiences from the workshop shared real-life experiences.
- Instill a sense of ownership and accountability.
- You will be Enrichment in self-confidence in dealing with your team members and guests.
- It will contribute to better-off, a happier & more productive at your workplace.
- Will empower a more productive and customer-focused workforce, leading to increased customer satisfaction.
- Learn how to elevate the level of Hospitality & deliver a consistent superior quality service.
- Enhancement confidence and knowledge.
- Transform skills & be part of a customer-centric culture.
- Increases the number of repeated guests, revenue, and business bottom line!
Learning Objectives
After attending this training, delegates should be able to:
- Demonstrate in-depth knowledge about the ancient hospitality culture and how it can be related to modern Hospitality.
- Distinguish between Hospitality and service in delivering quality service.
- It will increase your skill levels and professionalism, including performance abilities in all major hospitality soft skills such as Problem Solving, Empathy, Teamwork, Strategy & Innovation, and Stress & Time Management.
- Identify the importance of professionalism & a positive teamwork environment.
- Explain the essential elements of effective business etiquette that contribute to a guest’s experience.
- Explain how to achieve guest/client “moment of truth” as part of a team member.
- Enhancement confidence and knowledge.
- Describe how to elevate the level of quality service by using modern quality methodologies.
- Describe how the economy experience is related to the guest experience, and you can contribute to exceeding expectations.
- Outline efficiently & successfully how to resolve queries, supply relevant information & conclude every interaction on a positive note.
- Identify “moment of truth” opportunities, be able to easily connecting from heart-to-heart, from one human being to another.
- The training delivery can be at the client’s site or our training center in Dubai.
- Or Online: Using the Zoom platform
- Training set up of 15 students & a maximum of up to 25 students for utmost attention, both if online or offline.
- Catching a higher level of attention for all delegates learning abilities by using:
- V.A.K. learning techniques, Visual, Auditory, and Kinetic.
- Use of projector to display presentation slides
- Innovative Customer Service Training is suitable and beneficial to a wide range of individuals working or study in the hospitality industry and other industries serving customers.
- This customer service intends for customer-facing office/house staff from all levels, restaurant/bar staff, and event staff. If you’re a manager or supervisor, this training is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.
- A combination of facilitator presentation, lectures with impact shared with video clips, real-life experiences, and storytelling.
- Encourages delegate’s participation through group brainstorming activities & role-plays to reinforce skill gained.
- This training is lead by a skilled & energetic trainer who committed to delegating growth mindsets.
Certifications
All our courses are KHDA (Knowledge and Human Development Authority in Dubai, U.A.E.) certified.
We have completed a series of training and coaching sessions with Svarna. The training and coaching were customized to our business and included role-plays of actual customer scenarios. I’ve seen an improvement in our service levels already, in addition to increased confidence in our employees’ ability to provide outstanding service to our customers. Another benefit is better internal communications with my employees. I recommend hiring Svarna Training Institute to create a culture of ownership among your employees. That has helped us improve the service we are providing our customers.
Svarna Training Institute delivered a customized customer service workshop to my employees. They taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale. Svarna Training institutes has an excellent trainer and made the learning fun. My employees were able to implement what they taught them very quickly and with great results. I would recommend Svarna to any company that wants to hold on to their customers!
We recently employed Svarna Training Institute to deliver a series of training workshops to our Senior and Mid-Level management staff. The training quality and standards provided by the trainer was excellent. Every training session has something new and packed with innovative training ideas. Svarna uses real life experiences and engaged our staff and got their buy-in to these changes.
Please accept my appreciation for the workshop of learning assistants, The learning Assistants here at The Sheffield Pvt.School were pleased with the topics covered and the treatment they received.
Understanding ones own belief system and values impact in the working environment is integral to positive work ethics and outcomes. From some feedback i received, long term " issues" were also resolved!
Thank you once again SVARNA,
Svarna’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. Svarna’s Trainer worked with our team in both a group setting as well as in one-to-one settings. Their training focused on customer service quality and telephone etiquette. I would recommend Svarna Institute services to anyone that wants to achieve the highest possible customer service results. We look forward to working with them again in the future.
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