Customer Service Training (TTQS Model) in Hospitality

TTQS Model

Service Quality and Customer Satisfaction Model

This training using the “Together Towards Quality Service Model,” is vital to all customer service professionals that are not only about on how to deliver quality service, but is equally important, is about empowering the roles of these professionals like yourself, by learning the main 4 Elements of the TTQS Model, namely;


Training Understanding Form

Enhancing these four elements that based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economic experience. You will be learning how to relate to ancient and modern Hospitality in delivering quality service.  Then, you will be introducing to current quality methodologies in providing quality service.  Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business, and transformation to the moment of truth for both hosts and the guests.

Benefit for Organization and Delegates

Learning Objectives

After attending this training, delegates should be able to:


All our courses are KHDA (Knowledge and Human Development Authority in Dubai, U.A.E.) certified.

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