SUCCESSFUL TRAINING PROVIDED TO

Training Understanding Form

Objectives:

Training Understanding Form

Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your front line staff in retail with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization’s image.

A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.
This training program is for learners who are at any stage of their career in Retail Customer Service.

Note: This training includes exercises for individual, group discussions, role plays, case
studies and video reviews

Training Modules:

Training Understanding Form

Certifications

All our courses are KHDA (Knowledge and Human Development Authority in Dubai, U.A.E.) certified.

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