Together Towards Quality Service class is an important customer service training in the hospitality industry that is not only teaching on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 3 Sections of TTQS Model, namely;
- HOSTS
- QUALITY-SERVICE
- PRODUCTS, all focusing on GUESTS.
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will be learning how to relate to ancient and modern hospitality in delivering quality service. Then, you will be introduced to modern quality methodologies in delivering quality service. Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business and transformation to the moment of truth for both hosts and the guests.
Benefit for Organization and Delegates
- Gain more relevant experiences from the workshop shared real-life experiences.
- Instill a sense of ownership and accountability.
- You will be enriched in self-confidence in dealing with your team members and guests.
- It will contribute to better-off, a happier & more productive at your workplace.
- Will empower a more productive and customer-focused workforce, leading to increased customer satisfaction.
- Learn how to elevate the level of Hospitality & deliver a consistent superior quality service.
- Enhancement confidence and knowledge.
- Transform skills & be part of a customer-centric culture.
- Increases the number of repeated guests, revenue, and business bottom line!
Learning Objectives
After attending this training, delegates should be able to:
- Demonstrate in-depth knowledge about the ancient hospitality culture and how it can be related to modern Hospitality.
- Distinguish between Hospitality and service in delivering quality service.
- It will increase your skill levels and professionalism, including performance abilities in all major hospitality soft skills such as Problem Solving, Empathy, Teamwork, Strategy & Innovation, and Stress & Time Management.
- Identify the importance of professionalism & a positive teamwork environment.
- Explain the essential elements of effective business etiquette that contribute to a guest’s experience.
- Explain how to achieve guest/client “moment of truth” as part of a team member.
- Enhancement of confidence and knowledge.
- Describe how to elevate the level of quality service by using modern quality methodologies.
- Describe how the economy experience is related to the guest experience, and you can contribute to exceeding expectations.
- Outline efficiently & successfully how to resolve queries, supply relevant information & conclude every interaction on a positive note.
- Identify “moment of truth” opportunities, be able to easily connect from heart-to-heart, from one human being to another.
Certifications
