Customer Service Training in The Hospitality Industry
TTQS customer service training is all about empowering the roles of hospitality professionals for the first time ever, by learning and mastering 4 main elements of TTQS Model, namely, host, guest, product and quality service. You will not find anywhere else delivering customer service training in hospitality following this model. In addition, the class is filled in with inspirational real-life experiences, brainstorming, quizzes, videos, role play and unique storytelling for an unforgettable learning experience.
Why TTQS Customer Service Class?
Together Towards Quality Service class is an important customer service training in the hospitality industry that is not only teaching on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 4 Sections of TTQS Model, namely;
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will be learning how to relate to ancient and modern hospitality in delivering quality service. Then, you will be introduced to modern quality methodologies in delivering quality service. Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business and transformation to the moment of truth for both hosts and the guests.
Benefit for Organization and Delegates
After attending this training, delegates should be able to:
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