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Customer Service Training in The Hospitality Industry
Do you want to differentiate your property from your competitors in the hospitality industry? Are you looking for ways to improve customer experience and increase customer satisfaction?
If so, we have just the perfect solution for you: our Customer Service Training in the Hospitality Industry. It empowers you with the knowledge and strategies to provide your staff with the right customer service training that will help your business succeed in the competitive global hospitality market.
Our training course is designed to help you understand the principles of customer service and how to use them to deliver excellent customer experiences. It will provide your staff with the necessary skills and techniques to improve customer satisfaction and stand out from the competition. Our comprehensive training program covers all the essential topics from customer service basics to advanced customer service strategies.
Don’t miss this golden opportunity to give your business a competitive edge. Sign up for our Customer Service Training in the Hospitality Industry today and make sure that your staff is well-equipped to provide unparalleled customer service.
Together Towards Quality Service class is an important customer service training in the hospitality industry that is not only teaching on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 3 Sections of TTQS Model, namely;
Our customized on-site customer training programs are ideal for hotels, restaurants, pubs, bars, cruise lines, vacation resorts, coffee shops, movie theaters, event planning firms, and a wide range of other hospitality businesses.
- Deliver excellent service to your customers.
- Handle customer complaints & difficult behaviour.
- Discover the art of building rapport with guests.
- How to professionally communicate with your clients.
- Deliver a more powerful customer experience.
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will be learning how to relate to ancient and modern hospitality in delivering quality service. Then, you will be introduced to modern quality methodologies in delivering quality service. Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business and transformation to the moment of truth for both hosts and the guests.
Why Choose Our Customer Service Training in The Hospitality Industry ?
Customers are getting more demanding and expect a high degree of customer care service in today’s fast-paced corporate climate. Your business will benefit greatly from the long-term investment of training your hospitality personnel.
Why? The likelihood that your staff will meet your organization’s standards will rise if you invest in developing their soft skills.
Svarna Training institute, one of the best specialty customer care in hospitality training Provider in the UAE, has successfully enhanced a number of businesses and organizations. A combination of on-site classroom training and online training.
To improve your knowledge of customer service, read our most recent free customer service tips.
Benefit for Organization and Delegates
- Gain more relevant experiences from the workshop shared real-life experiences.
- Instill a sense of ownership and accountability.
- You will be enriched in self-confidence in dealing with your team members and guests.
- It will contribute to better-off, a happier & more productive at your workplace.
- Will empower a more productive and customer-focused workforce, leading to increased customer satisfaction.
- Learn how to elevate the level of Hospitality & deliver a consistent superior quality service.
- Enhancement confidence and knowledge.
- Transform skills & be part of a customer-centric culture.
- Increases the number of repeated guests, revenue, and business bottom line!
Learning Objectives
After attending this training, delegates should be able to:
- Demonstrate in-depth knowledge about the ancient hospitality culture and how it can be related to modern Hospitality.
- Distinguish between Hospitality and service in delivering quality service.
- It will increase your skill levels and professionalism, including performance abilities in all major hospitality soft skills such as Problem Solving, Empathy, Teamwork, Strategy & Innovation, and Stress & Time Management.
- Identify the importance of professionalism & a positive teamwork environment.
- Explain the essential elements of effective business etiquette that contribute to a guest’s experience.
- Explain how to achieve guest/client “moment of truth” as part of a team member.
- Enhancement of confidence and knowledge.
- Describe how to elevate the level of quality service by using modern quality methodologies.
- Describe how the economy experience is related to the guest experience, and you can contribute to exceeding expectations.
- Outline efficiently & successfully how to resolve queries, supply relevant information & conclude every interaction on a positive note.
- Identify “moment of truth” opportunities, be able to easily connect from heart-to-heart, from one human being to another.
