Customer Service Training in The Hospitality Industry

TTQS customer service training is all about empowering the roles of hospitality professionals for the first time ever, by learning and mastering 4 main elements of TTQS Model, namely, host, guest, product and quality service. You will not find anywhere else delivering customer service training in hospitality following this model. In addition, the class is filled in with inspirational real-life experiences, brainstorming, quizzes, videos, role play and unique storytelling for an unforgettable learning experience.

Why TTQS Customer Service Class?

Together Towards Quality Service class is an important customer service training in the hospitality industry that is not only teaching on how to deliver quality service, but is equally important, is about empowering the roles of hospitality professionals like yourself, by learning the main 4 Sections of TTQS Model, namely;

Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will be learning how to relate to ancient and modern hospitality in delivering quality service.  Then, you will be introduced to modern quality methodologies in delivering quality service.  Finally, induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business and transformation to the moment of truth for both hosts and the guests.

Today’s most industries, including Hospitality, demands employees who make decisions and can take responsibility and being responsible for their actions. Innovative customer service training will open the doors of empowerment and responsible customer-centric teams who deliver quality services and make a real difference in Hospitality working culture.

The key to putting together a base of loyal guests/customers is simple: provide quality service efficiently and well-mannered. Your customer-centric team will be well prepared and understood the importance of staying sharp in how they do their jobs, and being mindful of consistency, meeting guest’s expectations is critical in maintaining loyal guests and the business bottom line.

From your front of the house to the back and other departments, each employee represents the organization. They play an essential part in your guest journey. The Innovative Customer Service Training will prepare all employees from different levels to be a complimentary guest’s ambassador. In today’s competitive hospitality services industry, it’s not enough to smile, offer prompt services, and meet your customers’ expectations. Today’s customers demand more with an additional level of service from employees. Innovative customer service training explores the needs and wants of our guest profiles and determine the exceptional quality service to exceed their expectations.

If services offered and come from the heart, that is the same as giving genuine hospitality. Without a doubt, guests feel excited and taken care of in the delivery of quality service as a team.

Benefit for Organization and Delegates

Learning Objectives

After attending this training, delegates should be able to:


All our courses are KHDA (Knowledge and Human Development Authority in Dubai, U.A.E.) certified.

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