SUCCESSFUL TRAINING PROVIDED TO
Team Building And Teamwork
- Increased trust and consistency across the team.
- Developing innovative team strategies.
- Managing conflict between team members.
- Practicing open and transparent communication between team members.
- Understanding the importance of inter-connection between team members.
- Leveraging complementary strengths of a team member.
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Leadership Development
- Identifying leadership behaviors and modifying for success.
- Leading team-members towards empowerment, delegation, motivation.
- Leading a team to deliver results beyond expected outcomes.
- Becoming a leader who inspires trust and leads by example.
- Bridging execution gaps between planning and performance.
- Practicing disruptive innovation, creativity, problem solving skills, performing in complex situations.
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Personal Effectiveness
- Empowering individuals to help them in potential.
- Learning how to stay motivated and manage conflict.
- Methods of positive inter-personal communication.
- Being pro-active.
- Practicing Time management.
- Effective goal setting and achievement.
- Qualities required to maintain a fast pace on the path of growth and achievement.
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EMPLOYEE ENGAGEMENT AND MOTIVATION
- Addressing the three basic aspects of employee engagement:
- The employees and their own unique psychological makeup and experience.
- The employers and their ability to create the conditions that promote employee engagement and motivation.
- Interaction between employees at all levels.
- Thus creating an environment conducive to this partnership, and a win-win equation. Identifying employees in different stages – engaged, fence sitter, actively disengaged and suggest how turn-arounds can be initiated.
- Identifying key drivers, facing fears, building self-confidence, practicing positivity.
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Change Management
- Understanding changes occurring outside and their effects within the Organization.
- Choosing and adopting suitable change method aligned to specific requirements.
- Learning strategies, tools and skill-sets for above change method.
- Overcoming people challenges during change implementation.
- Resistance, fears, stress, inadequate resources.
- Undertaking proactive measures required to implement change across the Organization.
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Inter-Personal Communication
- Learning the importance of open and clear communication
- Understanding the difficulties of mitigated speech, communication gaps and no communication.
- Practicing active listening skills and how to give and receive healthy feedback.
- Uncovering communication filters, external behavior versus internal response, disclosure, emotional barriers.
- Effect of body language, tone and words.
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Conflict Management
- Avoiding the storm and ignoring workplace conflict.
- Having different points of views and ideas can give rise to conflict.
- Understanding that one should not stick to their positions adamantly but instead concentrate on interests.
- Understanding different types of team members and team managers
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Time Management - Learning the Techniques
- Prioritizing: Doing first things first.
- Differentiating between urgent and important work.
- Managing big tasks.
- Overcoming procrastination.
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Analytical Skills and Problem Solving
- Applying cognitive thinking to gathering and analyzing information, designing and testing solutions to problems.
- Learning a thinking style that enables a person to break up large, complex issues into smaller, more individually managable ones.
- Knowing what choices are available and how much each option “costs.” Looking at a problem with a cause and effect style.
Training Understanding Form
Other Courses
Training Understanding Form
- PROFESSIONAL SELF DEVELOPMENT PROGRAMS
- Winning at communication skills
- Sales & marketing
- Creating Service Excellence
- Leadership development programs
- Managing stress
- Managing work place conflicts
- Problem solving decision making
- Creating winning teams
- Personal effectiveness
- Managerial effectiveness
- Managing time for professional success
- Professional Training Programs
- Administration & secretarial courses
- Customer service excellence program
- Event management course
We have completed a series of training and coaching sessions with Svarna. The training and coaching were customized to our business and included role-plays of actual customer scenarios. I’ve seen an improvement in our service levels already, in addition to increased confidence in our employees’ ability to provide outstanding service to our customers. Another benefit is better internal communications with my employees. I recommend hiring Svarna Training Institute to create a culture of ownership among your employees. That has helped us improve the service we are providing our customers.
Svarna Training Institute delivered a customized customer service workshop to my employees. They taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale. Svarna Training institutes has an excellent trainer and made the learning fun. My employees were able to implement what they taught them very quickly and with great results. I would recommend Svarna to any company that wants to hold on to their customers!
We recently employed Svarna Training Institute to deliver a series of training workshops to our Senior and Mid-Level management staff. The training quality and standards provided by the trainer was excellent. Every training session has something new and packed with innovative training ideas. Svarna uses real life experiences and engaged our staff and got their buy-in to these changes.
Please accept my appreciation for the workshop of learning assistants, The learning Assistants here at The Sheffield Pvt.School were pleased with the topics covered and the treatment they received.
Understanding ones own belief system and values impact in the working environment is integral to positive work ethics and outcomes. From some feedback i received, long term " issues" were also resolved!
Thank you once again SVARNA,
Svarna’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. Svarna’s Trainer worked with our team in both a group setting as well as in one-to-one settings. Their training focused on customer service quality and telephone etiquette. I would recommend Svarna Institute services to anyone that wants to achieve the highest possible customer service results. We look forward to working with them again in the future.
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