Do You Really Need It?
- How do you perceive conflict
- Do view conflict as an externalized phenomena
- What is your conflict management styles
- How do you view your ability to manage conflict
- Are you able to ensure quality business outcomes while managing conflict
What Will It Do For Me?
- Analyze and understand the key practical and theoretical concepts of managing and resolving
- Analyze the influence of gender and cultural differences, persuasion, perception and power in conflict resolution
- learning assertive communication to mange conflicts healthily
- Analyze and describe the nature of small and large-scale conflicts. .
- Analytically and theoretically understand the types of conflict management styles.
- Relate the importance of assessing one’s own conflict management style.
What Will I Do Better After This?
- Gain proficiency in the use of skills and tools in mediation and conflict engagement
- Demonstrate ability to manage each phase of the mediation process
- Approach conflict with clear intent
- Managing conflict in a situational manner
Certifications
All our courses are KHDA (Knowledge and Human Development Authority in Dubai, U.A.E.) certified.
