Conflict management program enables you to identify and manage conflicts proactively, fairly, and efficiently. It seeks to identify the 5 basic positions of conflict management and helps the participants to use them individually or as combination to tackle conflicts. It will provide a thorough conceptual framework to help practitioners practically use, interests vs. Positions, coercive leverage vs. Normative leverage, etc to transcend to the collaborative from combative style of conflict management. It will ensure creating a healthily welcoming and goal oriented approach to resolving differences.
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