Certificate in Customer Service for Managers
Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your front line staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization’s image. A combination of Knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience. This training program is for learners who are at any stage of their career in Customer Services to deliver professional customer service to external paying customers as well as internal customers.
Note: This training includes exercises for individual, group discussions, role plays, case studies and video reviews.
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