Addressing the three basic aspects of employee engagement:
The employees and their own unique psychological makeup and experience.
The employers and their ability to create the conditions that promote employee engagement and motivation.
Interaction between employees at all levels.
Thus creating an environment conducive to this partnership, and a win-win equation. Identifying employees in different stages – engaged, fence sitter, actively disengaged and suggest how turn-arounds can be initiated.
Identifying key drivers, facing fears, building self-confidence, practicing positivity.
We have completed a series of training and coaching sessions with Svarna. The training and coaching were customized to our business and included role-plays of actual customer scenarios. I’ve seen an improvement in our service levels already, in addition to increased confidence in our employees’ ability to provide outstanding service to our customers. Another benefit is better internal communications with my employees. I recommend hiring Svarna Training Institute to create a culture of ownership among your employees. That has helped us improve the service we are providing our customers.
Mr. Ahmed Samir KhidrHR, FNG GROUP
Svarna Training Institute delivered a customized customer service workshop to my employees. They taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale. Svarna Training institutes has an excellent trainer and made the learning fun. My employees were able to implement what they taught them very quickly and with great results. I would recommend Svarna to any company that wants to hold on to their customers!
Mr SALEH KHALIFA PRO AND PERSONNEL MANAGER AL FAJER SMS SERVICES
We recently employed Svarna Training Institute to deliver a series of training workshops to our Senior and Mid-Level management staff. The training quality and standards provided by the trainer was excellent. Every training session has something new and packed with innovative training ideas. Svarna uses real life experiences and engaged our staff and got their buy-in to these changes.
Mohammed ZahoorTraining & Development Department, ENOC
Please accept my appreciation for the workshop of learning assistants, The learning Assistants here at The Sheffield Pvt.School were pleased with the topics covered and the treatment they received.
Understanding ones own belief system and values impact in the working environment is integral to positive work ethics and outcomes. From some feedback i received, long term " issues" were also resolved!
Thank you once again SVARNA,
Shari N. FranklynSENCo and Mentor For Learning Assistants The Sheffield Pvt. School
Svarna’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. Svarna’s Trainer worked with our team in both a group setting as well as in one-to-one settings. Their training focused on customer service quality and telephone etiquette. I would recommend Svarna Institute services to anyone that wants to achieve the highest possible customer service results. We look forward to working with them again in the future.
Mr.Salim Ahmed, Procurement DeptSEMBCORP SALALAH O & M SERVICES COMPANY (LLC)
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“If mastering a skill requires training, then the training requires quality.” At SVARNA, we provide targeted quality training courses. Customer satisfaction being our core target, SVARNA Training Institute meets the professional needs of individuals across the globe.