Customer service program will span the vital elements of identifying and continuously meeting customer needs in all its complexity.It will high light the importance of maintaining rigorous levels of high customer standards to be able to win more customers. The program moves csr on the continuum from simple service recovery to the crucial role of csr as a bulwark of the brand image & aims to create a customer centric focus for the customer service professional. It will help percolate the organizations vision of managing customers down to the front ending staff. The program will share the gamut of best industry practices and enable them to create globally competent standards to bench mark themselves.
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