Customer service program will span the vital elements of identifying and continuously meeting customer needs in all its complexity.It will high light the importance of maintaining rigorous levels of high customer standards to be able to win more customers. The program moves csr on the continuum from simple service recovery to the crucial role of csr as a bulwark of the brand image & aims to create a customer centric focus for the customer service professional. It will help percolate the organizations vision of managing customers down to the front ending staff. The program will share the gamut of best industry practices and enable them to create globally competent standards to bench mark themselves.
- Are you consistently demotivation
- How well can you manage difficult customers
- Are you creating aha moments for your customers
- Are you able to adhere to behavior standards
- How well do you mange stress
- What is your professional image
- Acquire techniques for creating professionally strong first impressions
- Understand and eliminate barriers to good customer service
- Recognise how one’s attitude affects service standards
- Master ways to develop & maintain a positive, customer focused, attitude
- Develop needs analysis techniques to better address customer needs .
- Apply outstanding customer service techniques to create walking referrals
- Explain what customer service means in relation to internal & external customers